FAQ
tk10 FAQ and Answers
From opening an account to depositing via bKash, cricket betting and bonus terms — you will find detailed answers to the most frequently asked questions about tk10 here. Whether you are a new member or an experienced player, this page will be useful to you. Please note that all casino and betting activities at tk10 are for users aged 21+ only.
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Table of Contents
Account and Login
Opening a new account, login issues or forgetting your password — you will find answers to all of these questions in this section. You can log in directly by going to the tk10 Login page.
To open an account at tk10, fill in your name, mobile number, email and password in the registration form on the site. An OTP will be sent to your mobile — enter it to complete verification. The whole process takes just a few minutes. Please note that the minimum age to take part in any gaming or betting activity at tk10 is 21+.
If login fails, first check that you are entering the correct username and password. Clear your browser cache and try again. Entering the wrong password repeatedly may temporarily lock your account — in that case, wait a while and try again, or contact the tk10 support team via live chat.
Click the "Forgot Password?" link on the login page. Enter your registered email or mobile number and an OTP will be sent to you. Once you verify the OTP, you can set a new password. For security, your password should include uppercase and lowercase letters, numbers and special characters. Keep a separate password for each account.
No. Under tk10's rules, each person is allowed only one account. Creating multiple accounts using the same name, mobile number or device is not permitted. If this rule is broken, the account may be suspended. Please read the terms and conditions for more details.
Yes, tk10 uses SSL encryption, so logging in from any device is safe. However, there may be an extra verification step the first time you log in from a new device. If you log in from a cyber café or a shared device, always log out when you are done and clear your browser history.
tk10 requires identity verification before withdrawals and bonus claims. You need to upload a scan of your National ID or passport along with a selfie. Once verification is complete, full account access is enabled. A verified account is required for certain bonuses, including birthday rewards.
Deposit Questions
How to deposit money via bKash, Nagad, Rocket, Upay or bank transfer, and what to do if you run into a problem — all your questions are answered below.
Log in to your tk10 account, go to the "Deposit" section and select bKash. Enter the amount (minimum ৳300) and your registered bKash number. A payment request or instruction will then be sent to your bKash. Once you approve it with your PIN, the balance is usually credited within a few minutes.
First wait a few minutes, as there can sometimes be a short delay due to network load. If the problem persists, have your bKash or Nagad transaction ID (TrxID) ready and contact tk10's 24/7 live chat. Providing the correct details will help the support team resolve it quickly. Keeping a screenshot of the transaction makes the process easier.
tk10 does not charge any fee on deposits. However, your payment service provider (such as bKash or Nagad) may apply their own transaction charges — please check the terms of the relevant service for details. For bank transfers, the bank's own charges may apply according to its policy.
The minimum deposit at tk10 is ৳300 for all payment methods. This limit is the same for bKash, Nagad, Rocket, Upay and bank transfer. Transactions below this amount will not go through. You can find more details on the tk10 bet page.
tk10 currently accepts deposits via bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers, major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank can be used. The same methods apply for withdrawals, with a minimum withdrawal amount of ৳1,000.
Withdrawals at tk10 are usually processed within 5 to 30 minutes. Having a verified account and meeting the required wagering conditions ensures the fastest processing. Bank transfers may take additional time depending on the bank's own processing schedule. The minimum withdrawal amount is ৳1,000.
Cricket and Sports Betting
From reading decimal odds to BPL betting — read through these questions before heading to tk10's cricket betting section.
To find the total return from decimal odds, multiply your stake by the odds. Example: if Team A's odds are 2.50 and you stake ৳200, the total return is ৳500 (৳300 profit + ৳200 stake). For Team B at odds of 1.80 with a ৳200 stake, the return is ৳360 (৳160 profit). These are examples only, not live odds.
In a multi-bet, several selections are combined into a single bet. You only receive the full payout if all selections win. Example: three bets with odds of 1.60 × 1.70 × 1.80 = approximately 4.90 — a ৳100 stake returns ৳490 if all win. If any one selection loses, the entire ৳100 is lost. tk10 supports multi-bet functionality.
Yes, tk10 offers betting on BPL, IPL, T20 World Cup and other international cricket matches including ICC events. Special odds and markets are available for Bangladesh Tigers matches. The schedule and available markets can be found in the Sports section.
At tk10, the most commonly used cricket markets are Match Winner, Toss Winner, Top Batter, First Wicket Method, Innings Total Runs (Over/Under) and Powerplay Runs. In limited-overs matches, there is no draw option in the Match Winner market. Example: Team A at 2.10, Team B at 1.75 — a ৳1,000 bet on Team B returns ৳1,750 if they win (৳750 profit).
Live betting lets you place bets in real time while a match is in progress. Odds change as the game situation evolves. In cricket, odds update instantly when a new wicket falls or a big shot is played. Go to the Live Sports section at tk10 to view ongoing matches and place bets.
In a handicap market, the weaker team is given a virtual advantage, such as +1.5 runs or wickets. In over/under markets, you predict whether the total runs will be more or less than a set number. Results in these markets are determined based on the actual match score, without reference to any stake or return examples.
Bonuses and Offers
From the welcome bonus to weekly offers — find answers to all questions about wagering requirements and how to claim bonuses here. tk10 VIP members receive additional cashback benefits.
Wagering means the condition of using the bonus amount in bets a specific number of times. For the tk10 welcome bonus, the requirement is 15 times the bonus amount. Example: deposit ৳1,000, receive a ৳1,200 bonus — total balance ৳2,200 and wagering requirement ৳1,200 × 15 = ৳18,000. Once that amount has been wagered, winnings from the bonus can be withdrawn.
Each bonus has its own validity period, which is clearly stated at the time of claiming. If the wagering requirement is not met within the validity period, the bonus and any winnings from it are cancelled. Weekly offers generally expire at the end of the week in which they were claimed. The expiry of an active bonus can be seen in the Bonus section of your account.
Slot games generally count at 100% towards wagering. Live casino, table games and card games may count at a lower rate. For sports betting, a minimum odds requirement must be met. Full details of how much each game contributes are provided at the time of claiming the bonus. You can find a list of popular games in the tk10 Slots section.
No, the welcome bonus is available only once per account, on the first deposit. At tk10, the first deposit bonus is 120%, up to a maximum of ৳5,000. Example: deposit ৳8,400 and receive a ৳5,000 bonus — total balance ৳13,400 and wagering requirement ৳5,000 × 15 = ৳75,000. Separate terms apply for weekly and other promotions.
When making your first deposit after opening a new account, select the bonus option. Depositing a minimum of ৳300 will automatically add the 120% bonus. Before claiming the bonus, confirm any promo code (if required) and opt in through the Bonus section. The wagering requirement is 15 times the bonus amount.
At tk10, available offers include a weekly deposit gift of 30% bonus up to ৳5,000, a cricket festival bonus of 50% up to ৳8,000, a Monday slots boost of 40% up to ৳6,000, and a birthday reward, among others. Each offer has its own wagering and validity conditions. Full details of all offers can be found in the Promotions section of your account.
Have more questions? Our support team is always ready
If you did not find the answer to your question in this FAQ, contact the tk10 support team directly. Support is available in both Bengali and English, 24 hours a day, 7 days a week.
Live Chat
Click the chat button on any page of the site for immediate assistance — response times are usually very fast.
Email Support
For detailed issues, write to us at [email protected] — you will usually receive a reply within a few hours.
Read the responsible gaming guidelines and set your own limits. All gaming activities are for users aged 21+ only.