tk10 Privacy Policy

Introduction and Scope of Application

tk10bet (referred to herein as "tk10", "we", or "the platform") operates an online gaming and sports betting platform for users in Bangladesh. The main purpose of this policy is to explain how we handle the personal information you share with us when using our website https://tk10bet.cam.

This privacy policy applies equally to tk10bet's website, mobile application, and all related digital services. You are encouraged to read this policy carefully before using our services. If you disagree with any part of it, we advise you not to use our services.

tk10 provides services only to individuals aged 21 or older. Information required to verify age is collected during the registration process.

What Information We Collect

tk10bet collects various types of information to operate its services. This information comes from two main sources — what you provide directly, and what is collected automatically while you use the service.

2.1 Information Provided Directly

• Full name and date of birth
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Residential address
• Financial transaction details — records of deposits and withdrawals made via bKash, Nagad, Rocket, Upay, or bank transfer
• Account settings and preference information

2.2 Automatically Collected Information

• Device type, operating system, and browser information
• IP address and approximate geographic location
• Time, date, and duration of access to the service
• Logs of which pages were visited and which games were played
• Usage patterns collected through cookies and similar tracking technologies

Purpose of Data Use

tk10 uses the information it collects only for the specific purposes below. Your information is never sold to any commercial third party.

• Account Management: Handling registration, login, account verification, and security
• Financial Transaction Processing: Managing deposits, withdrawals, and bonus payments
• Fraud Prevention: Detecting suspicious activity and ensuring account security
• Customer Support: Operating live chat and email support to resolve issues and answer questions
• Service Improvement: Analysing usage patterns to improve the platform experience
• Legal Compliance: Adhering to applicable laws and regulations
• Relevant Communications: Sending important service-related updates

Sharing and Disclosure of Information

tk10bet shares your personal information with third parties only in limited and specific circumstances. Your information is never sold under any circumstances.

4.1 Third-Party Service Providers

We use trusted technology partners for tasks such as payment processing (bKash, Nagad, Rocket, Upay, and bank transfer), technical infrastructure, and security verification. These partners use your information solely for the purpose of providing our services and operate under strict confidentiality agreements.

4.2 Legal Requirements

Information may be disclosed to government authorities or courts under valid legal orders in accordance with applicable laws in Bangladesh. Information may also be shared with relevant authorities in cases of fraud investigations or cybersecurity breaches.

4.3 Business Restructuring

In the event of a merger, acquisition, or transfer of assets involving tk10, user information may be transferred to the new entity; however, users will be notified in advance.

Data Security Measures

tk10 maintains multiple technical and administrative security measures to ensure the safety of your information.

5.1 Technical Security

• All data transmission is secured with SSL (Secure Sockets Layer) encryption
• Payment-related information is stored using industry-standard encryption methods
• Firewalls and intrusion detection systems are used to prevent unauthorised access to servers and databases
• Regular security audits and vulnerability assessments are conducted

5.2 Administrative Security

• Only authorised staff may access personal information
• All staff are trained to comply with the privacy policy
• Data access logs are monitored on a regular basis

While we make every effort to protect your data, we cannot guarantee that transmission of information over the internet is completely free of risk. You are responsible for keeping your account password confidential.

Cookies and Tracking Technologies

Cookies and similar technologies are used on tk10bet's website and app. These store small data files in your browser that help improve the functionality of the service and the user experience.

6.1 Essential Cookies

These cookies are essential for the core functionality of the service. They are used to maintain login sessions and ensure security. Disabling these cookies may cause the service to not function properly.

6.2 Analytics Cookies

Analytics cookies are used to understand how users navigate the site. This information is used to improve the quality of the service. You can disable this type of cookie from your browser settings.

6.3 Cookie Controls

You can delete cookies or stop accepting new cookies from your browser settings. However, this may limit some functionality of the site.

Data Retention and Deletion Policy

tk10 retains your information only for as long as is necessary for the purposes described in this policy or as required by law.

• Active Account Data: All information is retained for as long as the account remains active
• Transaction Records: Financial transaction data is retained for a set period in accordance with legal requirements
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period to meet legal obligations
• Backup Data: Information stored in security backups follows a regular deletion process

If you request account closure, any information that does not need to be retained for legal obligations will be deleted as soon as possible.

Your Rights and Controls

As a tk10bet user, you have several rights over your own information. We are committed to helping you exercise these rights.

8.1 Right to Access

You may request to view what information is stored in your account. If you contact us via live chat or email, we will provide the information within the designated timeframe.

8.2 Right to Correction

If there is incorrect or incomplete information in your profile, you may request a correction. Some information can be updated directly from your account settings; for other information, you will need to contact the support team.

8.3 Right to Deletion

You may request deletion of information beyond what is required to meet legal obligations. However, it may not be possible to delete information that is essential for operating the service while your account is active.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may opt out at any time. However, necessary service-related communications (such as transaction confirmations and security alerts) cannot be stopped.

Responsible Gaming and Data Protection

tk10bet believes that data protection and responsible gaming are interconnected. Using your gaming activity data, we can identify potentially problematic behaviour and provide the necessary support.

Information collected when using responsible gaming tools such as self-exclusion or deposit limit settings is handled with strict confidentiality. This information is not used for any other purpose. tk10's Responsible Gaming guidelines discuss this in detail.

Protection of Minors' Data

tk10 strictly refrains from providing services to individuals under the age of 21. Age verification is in place during the registration process, and identity documents are checked in cases of suspicion.

If it becomes known that a minor has used our services, that account will be closed immediately and the collected information will be deleted. If you have any information regarding this, please contact us.

Policy Changes and Updates

tk10bet may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be changed, and for significant changes, a notification will be sent to the registered email or mobile number.

Continuing to use the service after an updated policy is published means you have accepted the terms of the new policy. We therefore encourage you to check this page regularly. To learn more about us, visit our About Us page.